Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran

The lack of having an anchored, strategy management performance infrastructure prevents leaders from evaluating the strengths organization’s strategic priorities. Evaluating organization is critical to success and sustainability a high-performing organization. key evaluate using system that consistently provides with valid information make informed decisions. Balanced Scorecard (BSC) one leading systems for BSC multidimensional links tangible financial assets intangible nonfinancial in cause-and-effect logic strategy. aim this study was identify objectives factors (KPFs) banking industry Iran. population consisted 20 experts multiple banks A purposive judgmental ample used arrive at sample participants. questionnaire collect data study. Delphi method employed as analysis mechanism consensus. concluded Iran depends on four perspective KPFs; three stakeholder five internal process six learning growth KPFs. identified KPFs are characterized priorities Iranian industry.